![]() All these need process improvements, which could be bought in by removing the waste or unwanted processes to move the goods faster or by improving your supply-chain processes, ensuring good quality raw material through detailed inspections, etc. The differentiating factors can be built-in by delivering faster than others, selling goods of high quality, quick and easy-to-reach after-sales staff, etc. ![]() Companies must bring in differentiating factors in their business to ensure they surpass customer expectations. Today’s world of business is highly competitive customers have high demands, and they cannot be pleased with just their requirements being met they want value for money. ISO 9001 also requires that the process improvement should not be a one-time activity but should be in-built into the process so that a mechanism of continual improvement is established. This clause also describes the process for addressing nonconformities and taking corrective actions to eliminate the root causes as the first step in acting to improve the system. ISO 9001 Clause 10, which is the last clause of ISO 9001, talks about Improvement, which describes the action steps that an organization shall take to improve their processes, products and services. ![]() Improvement is simply an act or a process of making something better.
0 Comments
Leave a Reply. |